Insights from a hostage negotiator inspires and educates professionals in techniques and tactics of high-level negotiation, communication, influence, and leadership presented by a SWAT hostage negotiator. As organizational leaders you will be leading individuals and teams that may have competing interests, which may naturally lead to conflict. In this session, you will be presented with a flexible framework you can use to effectively work through even the most challenging interactions. Regardless of whether we are executives or front-line representatives, we must excel at communication and influence to give ourselves the best chance of success in these critical moments. You will leave this session more confident and prepared to lead teams of people from a variety of backgrounds, and ready to handle your difficult conversations and situations, allowing you to find success for yourselves, your teams, and the people you serve.
Objectives:
- Manage yourself first What are my triggers and what is my mindset when entering difficult conversations?
- Be a powerful listener Learn the same skills of active listening the FBI teaches their negotiators.
- Master the delivery of what you say There are 5 aspects of how we speak our messages that can be controlled and adjusted.
- Know the drivers of human behavior We have identified four main areas of decision making that we should be aware of when influencing others.
Scott Tillema is an internationally recognized crisis negotiator, trainer and professional keynote speaker. He is known and respected for his experience negotiating in emotionally charged incidents, with high stakes and when the situation requires sensitivity to the human element.
Scott has over 20 years of municipal law enforcement experience in the Chicago area and specialized in hostage and crisis negotiation. He was trained by the FBI and spent many years negotiating with one of the largest regional SWAT teams in the United States.
Educationally, Scott holds a master’s degree in psychology, a bachelor’s degree in behavioral science, and has received negotiation training at Harvard University’s Program on Negotiation.
Today, Scott is a partner at The Negotiations Collective, an international negotiations training firm where he provides corporate training and keynote speeches to clients from across the world around the concepts of influence, conflict resolution, and difficult conversations.
Scott is a prolific trainer within the negotiation field and travels the world speaking to audiences of all professions, having provided training at universities, companies and organizations such as Harvard, Microsoft, Bosch, the FBI, multiple YPO chapters, human resource groups, project manager associations, leadership groups and many more. Notably, Scott was invited to give a TEDx talk titled “The Secrets of Hostage Negotiators”, which has received over 1 million views.
