Chicago OD Practitioners Network
Topic: Experience is Everything: Mobilizing Human-Centered Experiences In OD
Date: Friday, April 24, 2026
Location: Virtual, via Zoom
Time: 7:45 - 8 am CST Networking
8 - 9:30 am CST Program
Program description
In this interactive session, you’ll learn Customer Experience principles that OD leaders can apply to the experiences they lead, create, influence, and deliver, impacting employees and customers alike. We’ll focus on making every moment count for the humans we serve.
During this 90-min session, we’ll explore:
- How to align leaders/teams around a shared “experience” mindset (employee + customer)
- Practical ways to mobilize “change agents” across the organization (even without a formal mandate)
- Breakout activity: identify one real experience moment in your organization (or consulting work) and apply one high-impact, experience-centric improvement action
- Group shareback for synthesis and applied learning
Presenter:
Jeannie Walters - Founder & Chief Experience Investigator
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, author, international keynote speaker, and the Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences. Her book, Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations, showcases her approach to turning customer insight into organizational action.
A sought-after business coach and educator, Jeannie partnered with MarketingProfs as a Masterclass Instructor and more than 500,000 people have learned through her courses on LinkedIn Learning. She launched CXI Membership™ in 2023 to connect overwhelmed leaders with guided support and education.
To Register:
Send an email to CODPNetwork@gmail.com by Monday, April 20th (free program). The Zoom link for the session will be sent to you during the week of the program.
