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  • Northwest PDN: Building & Maintaing Client Relationships-Balancing Trust & Technical Expertise

Northwest PDN: Building & Maintaing Client Relationships-Balancing Trust & Technical Expertise

  • January 17, 2020
  • 8:30 AM - 10:00 AM
  • Schneider Electric, 200 N. Martingale Road, Schaumburg, IL 60173.

More is required from HR/OD professionals both inside and outside their organizations. We must help our clients deliver business results while also supporting key organization initiatives. Having strong trusted relationships and skills around team building and leadership can set professionals apart and supercharge their career success. But mastering those skills is difficult, especially for technically or functionally-focused professionals.

David Ryan, of Gray Matters Group, will share practical skills and disciplines that will support OD practitioners in their efforts to help themselves and their internal clients expand their relationship “comfort zones”, create and sustain connections with key stakeholders, and provide a mechanism for differentiation.

The result – professionals who are better equipped to engage, connect, and expand key relationships across multiple constituencies inside and outside of their firms.

Key Takeaways to be explored in large and small group discussion: Why is internal relationship building critical today, and what gets in the way for most technical/functional professionals?What are some immediate “game changing” tactics for expanding our relationship development comfort zone and systematizing our efforts?What are best practices for maintaining and sustaining these enhanced behaviors over time?


Dave Ryan is the Managing Partner of the Gray Matters Group, a Chicago-based consulting practice. He has nearly twenty-five years of experience across business development, marketing, operations, and executive management. He has worked with leading companies including Deloitte, KPMG, CDW, Hewitt, United Health Care, and West Monroe Partners. He is a frequent speaker and writer on how professional services companies can enhance the performance of their client development operations resulting in revenue growth, improved profitability, scalability, and increased client loyalty.

PLEASE NOTE: This session will be presented IN PERSON AND VIA WEBINAR.

There will be 30-minute networking before and after

Coffee will be served.

To register go to  northwestpdn.com

We look forward to seeing you there!

Diane Kubal, John Kelly and Jerry Sullivan


ATD Chicagoland Chapter
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Elk Grove Village, IL  60007-7908

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